Terms of Business

James Leigh Property Management is a private company registered in England and Wales whose registered address is:

East Bridge House
4 East Street
Colchester
CO1 2TX

Registered Company number: 11688154

This Website

James Leigh Property Management owns the website located at www.jlpm.co.uk (the "Website"). By accessing and using the Website you the user agree to be bound by these terms and conditions (the "Terms") which govern your access to and use of the Website.

Ownership and Use of Content

• All text, data, charts, tables, software, video, music, sound, graphics, photographs, illustrations, artwork, names, logos, trade marks, service marks and other material on the Website (the "Content") and all rights in it belongs to James Leigh Property Management You may retrieve and display Content from the Website on a computer screen, print individual pages on paper (but not photocopy them) and store such pages in electronic form on disk (but not on any server or other storage device connected to a network) for your personal use. Content may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any other way.
• You agree not to adapt, alter or create a derivative work from any of the Content on the Website or to use it for any purpose other than for your personal and non-commercial use.

Unlawful Use

You agree to use this Website only for lawful purposes and in a manner that does not infringe the rights of or restrict or inhibit the use and enjoyment of the Website by any third party. Such restriction or inhibition includes, but is not limited to, conduct which is defamatory, or which may harass, cause distress or inconvenience to any person and the transmission of obscene or offensive content or the disruption of normal flow of dialogue within the Website.

Intellectual Property Rights

• All copyright, trade marks, database rights and other intellectual property rights that may exist in this Website and the Content shall remain at all times the property of James Leigh Property Management.
• The trade marks, service marks and logos used and displayed on this Website ("Trade Marks") are registered or unregistered trade marks of James Leigh Property Management. Nothing on this Website should be construed as granting, by implication or otherwise, any licence or right to use any Trade Mark without written permission from James Leigh Property Management. The name of James Leigh Property Management may not be used in any way, including in advertising or publicity pertaining to distribution of Content without the prior written permission of James Leigh Property Management.

Liability

• The Website and Content is provided "AS IS" and on an "AS AVAILABLE" basis and James Leigh Property Management does not guarantee the accuracy, timeliness, completeness, performance or fitness for a particular purpose of the Website or any Content. All implied warranties, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy are excluded from these Terms to the extent that they may be excluded as a matter of law.
• In no event will James Leigh Property Management be liable for any loss including, without limitation, indirect or consequential loss, or any damages arising from loss of use, data or profits, whether in contract, tort or otherwise, arising out of or in connection with the use of this Website.
• James Leigh Property Management has tried to ensure that all the Content provided on the Website is correct at the time of publication. The Content is provided on an information basis only and should not be relied upon. No responsibility is accepted by or on behalf of James Leigh Property Management for any errors, omissions, or misleading Content on the Website or on any websites to which the Website connects.
• James Leigh Property Management does not warrant that the Website or Content will be uninterrupted or error free, that any defects will be corrected, or that this Website or the server that makes it available are free of viruses or bugs.

Privacy

You must read and accept the James Leigh Property Management Privacy Policy & Notice which details what type of personal information James Leigh Property Management may collect from you when you visit the Website and how James Leigh Property Management may store and use the information in accordance with the GDPR 2018 and the Privacy and Electronic Communications Regulations 2003.

Changes to the Terms

James Leigh Property Management reserve the right, at its discretion, to make changes to any parts of the Website or these Terms. When these Terms are amended, James Leigh Property Management will publish details of the amendments on the Website. Your continued use of the Website is taken as your agreement to be bound by these Terms as amended.

Jurisdiction

These Terms shall be governed by and construed in accordance with English Law and subject to the exclusive jurisdiction of the English Courts.

Severability

If these Terms or any part of them should be determined to be illegal, invalid or otherwise unenforceable under the laws of any state or country in which these Terms are intended to be effective, then to the extent that they are so illegal, invalid or unenforceable, they shall in that state or country be treated as severed and deleted from these Terms and the remaining Terms shall survive and remain in full force and effect and continue to be binding and enforceable in that state or country.

Conflict

If there is any conflict between these Terms and any other written agreement between you and James Leigh Property Management then the latter shall prevail.

Events beyond our control

James Leigh Property Management will not be responsible for any breach of these Terms caused by circumstances beyond its reasonable control.

Links

James Leigh Property Management is not responsible for the availability or content of any third party websites or material you access through this Website.

File Download

Certain files of Content are available for download from the Website. These files of Content are subject to these Terms.

JLPM Complaints Procedure

If you have a complaint, please put this in writing by emailing to lettings@jlpm.co.uk or sales@jlpm.co.uk. We will then acknowledge and respond in line with the timescales set out below. The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review with The Property Ombudsman.

Your Complaint:

Please address your written complaint to Robert Burdett, Owner/Director. Please include as much detail as possible, including dates, names of any members of staff you dealt with and where you are able to enclose/attach any supporting evidence.

Our Acknowledgement:

Your complaint will be acknowledged and we will start our in-house complaints process | Timescale: Within three working days of your complaint.

Our Investigation:

Your complaint will be investigated and we will provide a formal written response addressing your specific complaints and proposing resolutions where appropriate | Timescale: Within 15 working days of your complaint.

The Property Ombudsman:

If you are still not satisfied after the last stage of the in-house complaint procedure (or more than eight weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge | Timescale: You must refer your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter.

The Property Ombudsman

Milford House
43-55 Milford Street
Salisbury
SP1 2BP

01722 333306

www.tpos.co.uk

admin@tpos.co.uk

Contact

If you wish to contact James Leigh Property Management regarding the Website, these Terms or the Privacy Policy & Notice please contact us by post, telephone or in person at:

James Leigh Property Management Limited

East Bridge House
4 East Street
Colchester
CO1 2TX