IN-HOUSE COMPLAINTS PROCEDURE
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
On receipt of your complaint, what will happen next?
The Property Ombudsman
43-55 Milford Street
01722 333 306
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
From start to finish an excellent service.
Effective management and follow up!
Flexible approach combined with speed of service. They have the ability to take/make decisions and keep the client advised.
They Take Care of Everything
Exceptional customer service. Have bent over backwards to make me happy. Even when something went wrong they took care of everything so I wasn't caused any stress and now things are completely...
We’ve used Bob and Athena for the last four years and found them to be reasonably priced and responsive to our needs.